& Delivery Time
you order from GOAL STUDIO will be shipped via DHL and will take 3-7 days to
arrive at the destination.
You can check the delivery status from [ORDER CHECK] on
the top right of the website.
Shipping fee depends on the amount you paid for your
of $200 or more: Free shipping
2) Purchase of less than $200: $20 shipping fee
be exchanged, but can only be refunded.
return the products within 7days of receipt and you will be eligible for refund.
1. If the delivered product is damaged or misplaced, GOAL
STUDIO will send a new product with free shipping, so please refer to the
refund process below.
*Please refer to [NO REFUND] to check whether the product you received is damaged
2. If you are not 100% satisfied with your purchase and
wish to request a refund for the purchase of $200 or more, a refund shipping
fee plus the original shipping fee, which was excluded at the time you made the
purchase, will be charged. For the purchase of less than $200, a shipping fee
for one way will be charged. The fee will automatically be deducted from the
[RETURNS] on the top right of website.
2. Login as a
Member if you have registered as GOAL STUDIO member. Or else, login as a Non-member
by entering your name and order number.
3. In [ORDER/RETURNS]
page, click [RETURN] of the product you wish to return.
4. GOAL STUDIO
will send you an email about the next steps of the refund process.
5. Prepare to
return the product according to the details in the email.
※ After a product arrive for a refund,
inspection will be carried out to check whether the product is in its original
condition. If so, the refund will be processed.
※ If you ship
only the product to us without making a refund request on goalstudio.com, you
may not receive the refund as it will be difficult for us to track your
product. Please be sure to follow the [Refund Process].
A refund is
not available in following cases:
1. After 7
days of receipt
2. If any
damage or loss of the value for the product is made by a customer
3. If the
product is not in the original condition (including all tags and packaging) as
when a customer received it
※ If a customer returns a product that
corresponds to any of the above, he/she may receive the product back according
to the policy.
STUDIO receives the product that is eligible for a refund, the refund will be
processed through the credit card issuer, which may take up to five days.
make a purchase, you can cancel your order only if your order status is ‘Preparing
Shipment'. As orders cannot be canceled once they are shipped, please request a
refund if you miss the chance to cancel.
1. Click [ORDER
CHECK] on the top right of website.
2. Login as a
Member if you have registered as GOAL STUDIO member. Or else, login as a
Non-member by entering your name and order number.
3. In [ORDER
& RETURN] page, click [CANCEL REQUEST] below the product you wish to cancel.
4. Write a
reason for cancellation.
5. Click [CANCEL
REQUEST] at the bottom.